Privacy Notice

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Personal identifiers: name, email address, phone number, mailing address
• Travel and lifestyle preferences: destination interests, dietary requirements, accessibility needs
• Payment information: processed securely through our payment partners — we do not store full card details
• Communications: emails, messages, and feedback you send us
• Technical data: IP address, browser type, device information, pages visited

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and personalize our concierge services
• To communicate with you regarding bookings, inquiries, and service updates
• To process payments and fulfill contractual obligations
• To send you newsletters, travel inspiration, and exclusive offers (with your consent)
• To improve our website and services through analytics
• To comply with legal obligations and protect our rights

3. Data Sharing & Third Parties

We respect your privacy. We do not sell or rent your personal information. We may share limited data with:

• Service providers: hotels, airlines, event venues, transportation companies — only to fulfill your requests
• Payment processors: to securely handle transactions
• Legal authorities: when required by law or to protect our rights
• Professional advisors: accountants, lawyers, insurers — under strict confidentiality

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. For clients, we typically retain data for the duration of our relationship plus 7 years for legal and accounting purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Data portability, where applicable

To exercise these rights, contact us at info@fairyservice.com.

7. Cookies & Tracking

Our website uses minimal cookies necessary for functionality (e.g., language preferences, session management). We do not use tracking cookies for advertising or behavioral profiling. You can control cookie settings through your browser preferences.

8. International Transfers

As a company operating between the United States and Italy, your data may be transferred across borders. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where required by law.

9. Changes to This Notice

We may update this Privacy Notice periodically. The updated version will be posted on our website with the revised date. We encourage you to review this notice regularly.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@fairyservice.com. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information promptly.

11. Links to Third-Party Websites

Our website may contain links to external websites operated by Third-Party Providers or other partners. This Privacy Notice applies solely to information collected on our website. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy notices of any external sites you visit.

12. Additional Privacy Rights

Depending on your location, you may have additional rights under applicable privacy laws:

• California Residents (CCPA/CPRA): You have the right to know what personal information we collect, the right to delete your personal information (subject to exceptions), the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. Fairy Service does not sell personal information. To exercise CCPA rights, email us at info@fairyservice.com.
• European Economic Area (GDPR): If you are located in the EEA, you have additional rights including the right to lodge a complaint with a supervisory authority and the right to object to processing based on legitimate interests.
• UK Residents: Similar rights apply under the UK GDPR and Data Protection Act 2018.

13. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, please contact:

Fairy Service, LLC
Email: info@fairyservice.com
Phone: +1 (407) 985-8753